Terms & Conditions

1. Acceptance of Terms

By booking an appointment, using our services, visiting our salon, or becoming a member of Niice Nails (“we,” “our,” or “us”), you (“client,” “customer,” or “you”) agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services. These Terms and Conditions apply to all services provided by Niice Nails, whether booked online, in person, or through any third-party booking platform.

These Terms & Conditions should be read in conjunction with our Privacy Policy, which is incorporated by reference.

2. Appointment and Booking Policies

2.1 Booking Appointments

Appointments may be booked:

• Online through our website
• Through our booking system (Zenoti)
• Through the Niice Nails mobile app (iOS and Android)
• Walk-ins are welcome based on availability

2.2 Cancellation Policy

12-Hour Cancellation & Downgrade Policy

Non-Member / Walk-In Clients

• We require at least 12 hours’ notice for cancellations, reschedules, or service downgrades.
• Changes made with less than 12 hours’ notice will be charged 50% of the total service amount.
• No-shows are treated as late cancellations and will also be charged 50% of the total service amount.

Members

• We ask members to provide at least 12 hours’ notice for cancellations, reschedules, or service downgrades.
• Cancellations made with less than 12 hours’ notice, or missed appointments, will incur a $25 flat fee.

2.3 No-Show Policy

A “no-show” occurs when a client fails to arrive for a scheduled appointment without notice. No-shows are subject to the fees outlined in Section 2.2.

2.4 Late Arrival Policy

We provide a 10-minute grace period for late arrivals. However:

• Arrivals more than 10 minutes late may have the appointment cancelled and may incur applicable fees.
• Arrivals more than 15 minutes late will need to reschedule and may be charged as a no-show.
• Late arrivals may result in a shortened service time to accommodate subsequent appointments.
• We cannot guarantee full service completion for late arrivals.

We recommend arriving 5–10 minutes early so your experience starts calm and on time.

2.5 Rescheduling

Clients may reschedule subject to availability if they meet the notice requirements in Section 2.2. Failure to provide adequate notice will result in applicable fees.

3. Payment Policies

3.1 Payment Methods Accepted

We accept:

• Cash
• Credit cards (Visa, Mastercard, American Express)
• Debit cards

3.2 Deposits

Deposits are not required for most services. However, we may request a credit card on file to secure an appointment. Certain high-demand services, special events, or peak periods may require a deposit at our discretion (you will be notified before booking).

3.3 Gratuity / Tipping

Gratuity is appreciated but never required. Tips go directly to your service provider.

3.4 Refund Policy

Refunds are not typical. If there is a service error, we may offer a correction or a salon credit at the discretion of management. Credits may be used toward future services and products.

Refunds/credits are generally not provided for:

• Services completed as requested
• Changes of mind after completion
• Dissatisfaction with color or style choices that you approved

3.5 Pricing

Prices are subject to change without notice. Current pricing is available on our website and in-salon.

3.6 Payment Due

Payment is due at the time services are rendered unless alternative arrangements are approved by management.

4. Service Policies

4.1 Service Guarantee

7-Day Service Guarantee

If you experience an issue with your service within 7 days, contact us at info@niicenails.com. We may repair, redo, or correct the service at no additional charge, as determined by management.

Nail art and design work is guaranteed for 3 days.

Not Covered:

• Breakage due to client misuse, picking, trauma, or accidents (may be treated as a repair fee)
• Natural wear and tear
• Damage resulting from failure to follow aftercare instructions
• Pre-existing nail or skin conditions

4.2 Sanitation and Hygiene

We are committed to high sanitation standards and comply with applicable New York State and local health regulations. Tools and workstations are properly cleaned and disinfected between clients, and single-use items are disposed of after each visit.

4.3 Client Health Screening

We reserve the right to refuse or modify services if a client has open wounds, visible infections, contagious skin conditions, or other conditions that may pose a risk during service.

Please inform us if you have medical conditions or sensitivities including (but not limited to):

• Diabetes
• Circulatory issues / poor circulation
• Immune system disorders
• Blood clotting disorders
• Skin conditions or infections
• Allergies to products or materials

Failure to disclose relevant conditions may result in refusal/termination of service and may void our service guarantee.

4.4 Consultations

Formal consultations are not required, but our team may consult with you during your service regarding nail health, shape, design feasibility, and recommended services.

4.5 Service Modifications

At the discretion of the technician, services may be modified or declined based on nail/skin condition to ensure safety and quality.

4.6 Product Standards

We aim to use premium professional products. If you have ingredient sensitivities, please tell us before service begins.

5. Membership Program

5.1 Eligibility

Memberships are available to clients 18+ (or minors with a parent/legal guardian’s consent where applicable).

5.2 Membership Options & Benefits

Membership pricing and benefits are provided on our VIP Membership page and during enrollment. Membership details may change over time and are subject to availability.

5.3 What’s Not Included

Certain add-ons, nail art, specialty designs, repairs, and upgrades may not be included and may carry additional fees.

5.4 Membership Fees & Billing

Membership fees are billed automatically to the payment method on file every four (4) weeks. Membership fees are non-refundable once a billing cycle has commenced.

• Unused services within a billing cycle do not roll over to the next cycle unless otherwise stated
• Founders membership rates are locked permanently and are non-transferable regardless of future pricing changes
• Niice Points cashback and member benefits apply as described on the VIP Membership page at time of enrollment

5.5 Cancellation

Memberships may be cancelled by contacting us at info@niicenails.com or calling (631) 996-9695. Cancellations must be submitted at least 48 hours before the next billing date to avoid the upcoming charge. Cancellations received after this window will take effect at the following billing cycle.

6. Liability and Safety

6.1 Allergic Reactions

We cannot guarantee that allergic reactions will not occur. You must inform us of known allergies before service begins. By receiving services, you acknowledge you do so at your own risk.

6.2 Medical Conditions

You agree to disclose relevant medical conditions or sensitivities prior to service. Failure to disclose may void our guarantee and you assume responsibility for complications resulting from non-disclosure.

6.3 Limitation of Liability

To the fullest extent permitted by law, Niice Nails and its owners, employees, and contractors shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount paid for the service in question.

6.4 Assumption of Risk

You acknowledge nail and spa services carry inherent risks and you voluntarily assume those risks except where prohibited by law.

6.5 Indemnification

You agree to indemnify and hold harmless Niice Nails from claims arising from your failure to disclose conditions/allergies, failure to follow aftercare instructions, or breach of these Terms.

7. Property and Behavior

7.1 Personal Belongings

We are not responsible for lost or stolen personal items. Please keep valuables with you.

7.2 Client Conduct

We maintain a calm, respectful environment. Niice Nails reserves the right to refuse or discontinue service to any client at any time, for any reason, at management's sole discretion. This includes but is not limited to clients who are rude, aggressive, disruptive, or intoxicated.

Alcohol Policy: Complimentary beverages may be offered. Alcohol is limited to one (1) drink per client per visit. We reserve the right to refuse alcohol service and/or services to any client who appears intoxicated or disruptive.

7.3 Children and Minors

Children receiving services must be accompanied by an adult. Parents/guardians are responsible for supervision and ensuring children do not disrupt the salon environment.

7.4 Salon Environment

• Please keep phone calls brief and respectful of others.
• No outside food or beverages in service areas (where applicable).
• No smoking or vaping inside the salon or near the entrance.
• Respect other clients’ privacy; do not photograph others without consent.

8. Intellectual Property

8.1 Trademarks and Branding

“Niice Nails” and related logos, designs, taglines, and branding elements are the exclusive property of Niice Nails. You may not use our trademarks or branding without prior written consent.

8.2 Photography and Content

Content created by Niice Nails is our property. You may share photos of your own services on personal social media with credit to Niice Nails.

By booking an appointment in person or online, you consent to photography of your nail services for documentation and promotional purposes unless you opt out in writing prior to your service. To opt out, notify your technician or front desk before service begins.

9. Privacy and Data Protection

Your personal information is collected, used, and protected in accordance with our Privacy Policy. We use Zenoti for booking, appointment management, and membership billing. We do not sell your information to third parties.

9b. Mobile Application

The Niice Nails mobile app is available on iOS and Android and is powered by Zenoti. By downloading and using the app you agree to these Terms and our Privacy Policy. Additional terms may apply as required by Apple App Store or Google Play Store policies.

• Push notifications require explicit opt-in and may be disabled at any time in your device settings
• The app may be updated periodically — continued use after updates constitutes acceptance of any changes
• Niice Nails is not responsible for app unavailability due to device incompatibility, operating system updates, or third-party platform outages
• All booking, cancellation, and membership policies in these Terms apply equally to appointments made through the app

10. Gift Certificates and Promotions

10.1 Gift Certificates

• Gift certificates are non-refundable and non-exchangeable for cash.
• They have no expiration date unless stated at purchase.
• They are not replaceable if lost or stolen.
• They may be used for services and retail products unless otherwise stated.

10.2 Promotions and Discounts

• Promotions are subject to the terms stated at the time of the offer.
• Offers cannot be combined unless explicitly stated.
• We reserve the right to modify or end promotions at any time.

11. Force Majeure

We are not liable for delays or inability to perform due to events beyond reasonable control (severe weather, power outages, public health emergencies, government orders, etc.). In such cases, we will make reasonable efforts to notify clients and reschedule without penalty.

12. Dispute Resolution

12.1 Informal Resolution

If you have a concern, please contact us first so we can try to resolve it promptly: info@niicenails.com

12.2 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

12.3 Venue

Any legal action arising from these Terms or services shall be brought in the state or federal courts located in Suffolk County, New York, to the extent permitted by law.

12.4 Arbitration (Optional)

If informal resolution fails, disputes may be subject to binding arbitration in Suffolk County, New York, in accordance with applicable rules, unless prohibited by law. Small claims court may remain available where applicable.

13. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Niice Nails regarding your use of our services.

15. Waiver

Our failure to enforce any right or provision does not constitute a waiver. Any waiver must be in writing and signed by an authorized representative.

16. Modifications to Terms

We may modify these Terms at any time by posting updated Terms with a new “Last Updated” date on our website or in-salon. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

17. Contact Information

For questions or concerns regarding these Terms, contact:

Niice Nails
971A Main St, Holbrook, NY 11741
Email: info@niicenails.com
Website: https://niicenails.com

Business Hours: Mon–Fri 10:00 AM – 8:00 PM  |  Sat 9:00 AM – 7:00 PM  |  Sun 9:00 AM – 6:00 PM

18. Acknowledgment and Consent

By booking an appointment or using our services, you acknowledge that:

• You have read and understood these Terms & Conditions
• You agree to be bound by these Terms
• You understand our cancellation, payment, liability, and conduct policies
• You consent to our use of your information as described in our Privacy Policy
• You will disclose relevant medical conditions and allergies
• You understand and accept the risks associated with nail and spa services
• You agree to follow aftercare instructions provided